All in stock orders can be shipped within 72 hours from the order date.

All our items are shipped via FedEx or UPS. Once your order is prepared for shipment, you'll receive an automated email containing your FedEx or UPS tracking number. All orders are shipped fully insured with signature required.

Please note that for legal compliance, the declared value of your shipment is fixed and reflects the actual cost of the jewelry.

For cancellations made within 24 hours of placing your order at Alexandra Mae Jewelry, a full refund will be issued.

We are dedicated to providing exceptional customer service and ensuring your satisfaction with every purchase.

We regret that we are unable to accept returns, except for repairs or defects. If your item arrives damaged or defective, please contact us within 24 hours of receiving your order to obtain a repair authorization.

Our 14K gold pieces are designed to require minimal maintenance, needing cleaning only every 2-3 weeks.

Our fine gold jewelry resists tarnishing and corrosion over time. To preserve its luster, avoid exposing your gold pieces to bleach, which can cause discoloration and potential damage.

Additionally, be cautious with lotions, oils, perfumes, and other substances, as rare chemical reactions may occur.

For gemstones like emeralds, rubies and opals, we recommend exercising extra care to maintain their beauty and integrity.

YES! We would love to offer you the design work of Alexandra Mae and your vision to create a piece that is unique. Please email alexandra@alexandramae.com and use the subject line "Custom Design Request."

When e-mailing over your request, please provide as much detail as you can on what you are looking to have us create, and what your timeline is. We will be back in touch 24-48 business hours to address your request.